Around the holiday season, I shared an excerpt on customer service. Good customer service goes a long way. As a patron, I like to receive great customer service. As a merchant, I like to have the attitude that makes the customer want more service and makes he/she feel very welcomed.
Take care of your customers.
Of course, this action goes beyond any store or office. It travels into the home, church, car, etc. So, what is the opposite of customer service?...Merchant service.
It does not exist. Yes, it does.
My opinion on poor merchant service occurs when a customer tells a merchant that everything is OK with a service, and then he/she notifies a superior and says that there is a problem. Now, the merchant cannot improve if 'constructive criticism' lacks (Hey, I think in 6th grade our peers and teachers gave us grades for the ability to accept 'constructive criticism').
Tying this scenario into the health and human performance arsenal, if you have a health, fitness, and wellness goal that you have trouble achieving...OK, let's say you have trouble quitting to drink coffee first thing in the morning. You and your co-worker have a short conversation:
Co-worker: "What's up/Good morning, man/girl?...How is your health thing going?...Are you cracking down on your morning habits?"
You: "Yea, everything is fine."
Mind you that this co-worker is someone who cares and with whom you share issues.
Co-worker: "Well, good because I have a reward for you."
Meanwhile, as the goal-setter you go into your office and collapse your hands into your face just shaking your head as if to say, "I can't quit. Why me?" You know everything is not kosher.
The co-worker has delivered good customer service. What about your merchant service? You can't accept any advice or guidance from your co-worker even though you trust him/her.
Do not hide. The trials and tribulations of muscle gain, weight loss, behavior change, nutrition, mental health, organization, and more do not hide.
Be fit,
Derek
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